Shipping, Returns & Privacy Policy
Our family-owned and operated business develops, bottles, and distributes all of our products from our headquarters and factory in Mount Vernon, NY, USA. Our second distribution center is located in Farmington, CT, USA.
We can ship to all 50 United States and Puerto Rico.
______
What is your return policy?
We’re sorry to hear your order was unsatisfactory! While we do not accept returns, we are happy to replace your damaged or lost item. Send an inquiry or call (914) 699-3400 for assistance. We do not process returns for orders placed outside of our website. Please contact customer service where you originally purchased your item(s).
______
What is your privacy policy?
At Beacon Adhesives, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal details (name, email, phone number) when you contact us
- Usage data (IP address, browser type, pages visited) for analytics
- Payment information when making purchases
2. How We Use Your Information
We use your information to:
- Process orders and provide customer support
- Improve our website and services
- Send promotional emails (if you opt in)
3. Sharing Your Information
We do not sell or share your personal data with third parties, except:
- When required by law
- With trusted service providers assisting in website operations
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
5. Data Security
We implement security measures to protect your data from unauthorized access.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
7. Contact Us
If you have any questions about this policy, contact us at info@beaconadhesives.com